Uber launches Mask Verification as part of new safety measures

COVID-19-Uber launches Mask Verification
  • Uber will use new technology to verify all drivers and couriers are wearing a mask or face covering before taking a trip in South Africa.
  • Uber has allocated $50 million for safety equipment globally and has also partnered with YES, a non-profit corporation (NPC), for their #Mask4All campaign to provide free masks to drivers across South Africa.
  • Uber and Unilever will also partner to distribute hygiene kits to drivers and couriers across Europe, the Middle East and Africa.

As governments begin to lift lockdowns, Uber is taking unprecedented safety measures to help everyone who uses its app stay safe and healthy.

From today, all Uber riders, drivers and couriers in South Africa will be required to wear a mask or face covering when taking a trip. As part of a new in-app safety checklist, before drivers and couriers go online they will be asked to take a selfie to verify they are wearing a mask or face covering using new object recognition technology. Any driver or courier who is not wearing a mask or other face covering will not be able to go online.

Drivers will also be asked to confirm they’ve taken additional safety measures such as regularly sanitising their car and making hand sanitizer available for their riders. While riders will be required to take safety precautions like washing their hands before getting in the car, sitting in the backseat and opening windows for ventilation.

These new safety measures will be introduced on Monday 18 May and stay in effect until the end of June, when they will be reviewed based on the latest official health guidance.

Uber is also today allocating $50 million globally to help provide drivers and couriers with access to the protective equipment, cleaning and sanitising supplies they need to work more safely on the Uber app. Uber has also partnered with Youth Employment Service (YES), a non-profit corporation (NPC), to be part of their #Masks4All campaign, which will provide masks to Uber drivers across South Africa.  DXCD

In addition, Uber will partner with consumer goods company Unilever to provide hygiene kits to drivers and couriers in the UK, with plans to expand to more countries across Europe, the Middle East and Africa soon. The kits will include Cif (Jif) Antibacterial Multi-Purpose Spray and Lifebuoy alcohol-based hand gel, among other items.


Dara Khosrowshahi, CEO, Uber, said: “For months we’ve been urging people to stay home, for their safety and the safety of drivers who continue to make essential trips. Now, as cities begin to reopen and people start moving again, we’re taking unprecedented measures to help everyone stay safe and healthy, every time they use Uber. This includes working with partners like Unilever to help drivers, couriers and riders access the masks and hygiene kits they need to work and travel more safely.”


Alan Jope, CEO, Unilever, said: “As some countries around the world look to slowly ease out of lockdown, safe transportation will play a crucial role as we move into a new normal. And as people begin to venture out, we must collectively ensure that health and safety remains the absolute priority.  We’re pleased that by partnering with Uber, and providing our trusted hygiene products, Unilever is able to help keep drivers, couriers and riders as safe as possible.”


Other safety measures announced today include:

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