New Gautrain website, app to make your journey smoother

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Passengers travelling on the Gautrain can now manage their cards, trip planning and refund claims online, thanks to the new quick and convenient website and mobile application.

Gauteng Roads and Transport MEC Ismail Vadi launched the new website and mobile application at the Technology Innovation Conference 2018 in Midrand on Thursday.

“This is one of the many system enhancements that have been implemented on the Gautrain since the start of operations to ensure that the Gautrain is quick, convenient and efficient,” MEC Vadi said.

The new website and mobile application are user-friendly interfaces on which users can register and receive profiled and relevant travel information online at their own convenience.

“They (passengers) will be able to register their cards, reload funds, buy Gautrain travel products passes, purchase bulk cards, view their card transaction history, check their card expiry dates and plan their real-time trips,” he said.

Although passengers will still be able to buy their cards at any Gautrain Station, the new website and mobile application will allow passengers to create a profile where they will be able to manage their ticketing online by linking many cards to their online profile, check expiry dates and even block cards online.

Another exciting feature on the new Gautrain website and mobile application is the trip planning tool which assists passengers to plan their route.

“Passengers are able to locate their nearest Gautrain Station from their current location or type in the address they would like to use, to start planning their trip provided their GPS location services is switched on.

“They would be able to locate the nearest bus, thereafter be able to see real-time train schedules of their origin and destination stations within their trip as well as the total cost of the trip,” the provincial department said.

 

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